Information We Collect
When you contact us, we collect the details you give us directly. That includes your name, phone number, email address, service address in St. Paul or the surrounding area, and a description of the plumbing problem you want fixed.
When you visit our website, we collect some technical information automatically. This includes your IP address, browser type, device type, the pages you view, and the time you spend on them.
How We Use Information
We use your contact details to schedule your visit, send a technician to the right address, confirm appointments, and follow up after the job is done. If you call about a burst pipe or a failed water heater, we use your information to get help to you quickly.
We use website data to understand which pages people find helpful, so we can improve our service pages and make it easier for you to reach us. We also use your information to send invoices, process payments, and keep records of the work we performed.
Cookies and Tracking
Our website uses cookies and similar technologies to keep the site working properly and to remember your preferences. Cookies also help us see how visitors move through the site so we can fix what is not working.
You can turn off cookies in your browser settings at any time. If you do, some parts of the website may not work as smoothly, but you can still call us at +16513720726 to book service.
Analytics and Third-Party Tools
We use third-party analytics tools, including Google Analytics, to measure website traffic and see how people find us. These tools collect anonymous usage data and do not identify you by name.
We also use scheduling and payment tools that may process your information on our behalf. These providers only receive the information needed to complete their part of the job, and they are required to keep it confidential.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to in order to run our business, such as with a dispatcher, payment processor, or software provider that helps us schedule and invoice work.
We may also share information if the law requires it, if we need to protect our legal rights, or if we are involved in a merger or sale of the business. In those cases, we share only what is necessary.
Data Retention
We keep your contact and service records for as long as we need them to provide warranty support, handle billing questions, and meet our legal and tax obligations. When we no longer need your information, we delete it or remove the details that identify you.
If you ask us to delete your information, we will do so unless we are required to keep it for a legal or accounting reason.
Data Security
We protect your information with reasonable administrative, technical, and physical safeguards. This includes limiting access to the people who need it to do their jobs and using secure tools for scheduling and payments.
No method of sending or storing information is completely secure. If you have a concern about your data, call us at +16513720726 and we will work with you to address it.
User Rights
You have the right to ask what personal information we hold about you, to request a copy of it, and to ask us to correct or delete it. You can also ask us to stop sending you marketing messages at any time.
To make a request, call +16513720726 or use the contact details below. We will respond within a reasonable time and will explain any limits that apply under Minnesota or federal law.
Children's Privacy
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, call us at +16513720726 and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page and update the effective date at the top.
If we make a significant change that affects how we use your information, we will take reasonable steps to let you know.